Emergency Support Team Specialist

Company Overview 

Youth Villages has been a national leader in the implementation of research-based treatment philosophies in the field of children's mental and behavioral health. Our commitment to helping troubled children and their families find success spans 30+ years and includes a comprehensive array of programs and services.

If you are looking for a positive career move where you are meeting the challenges of life and striving to make a positive difference, then Youth Villages is the place for you. We are looking for people with a strong sense of purpose and focus to continually build confidence in yourself and our organization.

Position Overview

Receive and address all calls for the after-hours emergency or crisis situations for New Hampshire, Massachusetts, and Maine Community Based Programs (including Intercept and LifeSet).

Specialist will be responsible for being phone-available (free of distractions) during their assigned working hours. Specialist will be responsible for answering all emergent calls, as they occur. Specialist will be tasked with gathering demographic information from caller regarding enrolled youth/young adult to retrieve clinical documentation and log call in required systems. Specialist will utilize assessment and clinical skills to gather information regarding the reason of the call and move through triage and de-escalation activities as needed. Specialist will utilize clinical skills to attempt safety planning and situation stabilization to attempt to divert physical response when appropriate. Specialist will also initiate mobilization of response ready staff when phone de-escalation intervention is not effective or appropriate.

Specialist will also be responsible for completing check in calls with high risk families and young adult as indicated. Specialist will be responsible for being active in email during their triage shift in order to receive any additional updates or safety plans. Specialist will be responsible for utilizing SharePoint, Evolv, and other YV Systems to obtain information regarding callers. Specialist will also be responsible for documenting each incoming correspondence in the appropriate manner (on-call report, Evolv, email, etc) and distributing pertinent information to the on-call leadership team and primary clinical team.

Manage the clinical needs of those calls by gathering thorough assessment information and de-escalating high risk situations with clients and families 

Attempt to divert as many situations from needing a face to face response 

Review Evolv for youth and family information that might be helpful during a crisis call

Notify direct care and supervisory staff for follow ups needed the next day 

Participate in individual supervision and group meeting weekly

Additional Information

Shift: Tuesday/Wednesday 6p-6a; Fri 5pm-11pm

Shift: Fri 5p-11p; Sat/Sun 9am-9pm

Requirements

A Masters Degree in Counseling, Psychology, or related field preferred 

Enrollment in a Masters program required

Previous experience with crisis management

Experience working within the Youth Villages clinical model and Collaborative Problem Solving.

Experience utilizing Evolv as well as Microsoft Office tools.

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.